Privacy Policy

1. Introduction

This Privacy Policy describes how EYE collects, uses, stores, processes, and protects personal information through SANAD application, including both the Patient Interface and the Pharmacy Interface.

By accessing or using the Application, users acknowledge that they have read, understood, and agreed to the terms of this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Patients and caregivers using the Patient Interface.
• Pharmacies, pharmacists, and authorized pharmacy personnel using the Pharmacy Interface.
• Any authorized users accessing the Application.

3. Information We Collect

3.1 Patient Information

The Application may collect:

• Full name
• National ID
• Date of birth
• Gender
• Contact information
  • Mobile number
  • Email address
  • Address
• Medical information relevant to the support program
• Prescription details
• Medication dispensing information
• Treatment adherence information
• Communication history with support services
• Application usage information

3.2 Pharmacy Information

The Application may collect:

• Pharmacy name
• Pharmacist name
• Registration details
• Contact information
• User account credentials
• Dispensing records
• Inventory information related to the program
• Communication records

3.3 Technical Information

The Application may automatically collect:

• IP address
• Device identifiers
• Operating system
• Browser information
• Login records
• Activity logs
• Error reports
• Security logs

4. Purpose of Data Collection

We collect and process information to:

• Register users and manage accounts.
• Verify eligibility for patient support programs.
• Facilitate medication dispensing and delivery processes.
• Monitor program participation.
• Improve treatment adherence initiatives.
• Provide customer support.
• Generate reports and analytics.
• Comply with legal and regulatory requirements.
• Ensure platform security.
• Detect fraud, misuse, or unauthorized access.

5. Legal Basis for Processing

Personal data may be processed based on:

• User consent.
• Performance of contractual obligations.
• Compliance with legal and regulatory obligations.
• Legitimate business interests related to healthcare service delivery and platform management.

6. Data Sharing and Disclosure

Personal information may be shared only, when necessary, with:

• Authorized healthcare professionals.
• Participating pharmacies.
• Program sponsors (where legally permitted).
• Technology service providers.
• Regulatory authorities.
• Law enforcement agencies when required by law.

We do not sell personal data to third parties.

7. Data Security

We implement appropriate technical and organizational safeguards, including:

• User authentication controls.
• Role-based access management.
• Data encryption during transmission.
• Secure hosting environments.
• Audit trails and activity monitoring.
• Regular security reviews and assessments.

Despite our efforts, no electronic system can guarantee absolute security.

8. Data Retention

Personal information will be retained only for as long as necessary to:

• Fulfill the purposes described in this Policy.
• Meet contractual obligations.
• Comply with legal, regulatory, and audit requirements.

Upon expiration of retention requirements, data will be securely deleted or anonymized.

9. User Rights

Subject to applicable laws, users may have the right to:

• Access their personal data.
• Request correction of inaccurate information.
• Request deletion of personal data.

Requests may be submitted through the contact information provided below.

Open the Data Deletion form

10. Cookies and Similar Technologies

The Application may use cookies and similar technologies to:

• Maintain user sessions.
• Improve performance.
• Analyze platform usage.
• Enhance security.

Users may adjust browser settings to manage cookie preferences.

11. Children's Privacy

The Application is not intended for children unless participation is authorized by a parent, legal guardian, or healthcare provider in accordance with applicable laws.

12. International Data Transfers

Where applicable, data may be processed or stored in locations outside the user's country. Appropriate safeguards will be implemented to ensure adequate protection of personal information.

13. Pharmacy User Responsibilities

Pharmacy users agree to:

• Maintain confidentiality of patient information.
• Use the Application solely for authorized program activities.
• Protect account credentials.
• Report suspected unauthorized access immediately.
• Comply with all applicable healthcare and privacy regulations.

14. Patient User Responsibilities

Patients agree to:

• Provide accurate information.
• Keep login credentials secure.
• Notify the Company of any unauthorized account activity.
• Use the Application only for lawful purposes.

15. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updated versions will be published within the Application and become effective upon publication unless otherwise stated.

16. Consent

By creating an account, accessing, or using the Application, users acknowledge and consent to the collection, use, storage, and processing of their personal information as described in this Privacy Policy.